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FAQ

Frequently Asked Questions

Everything you need to know about ordering, sizing, shipping, and returns at Eclava.

Product & Fit
How do your clothes fit?
Our pieces are designed for a clean, comfortable everyday fit. Most items follow standard US/UK/EU sizing. If you prefer a more relaxed look, we recommend sizing up.
How do I choose the right size?
You can find a detailed size guide on each product page. If you’re between sizes, choosing one size up is usually the safest option.
What materials do you use?
We select high-quality fabrics that balance comfort, durability, and everyday wear. Each product page includes specific material details.
Shipping & Delivery
Where do you ship?
We currently ship to the United States, United Kingdom, and most European countries.
How long does delivery take?
Delivery usually takes 5–12 business days depending on your location. You will receive tracking updates once your order ships.
How can I track my order?
After your order is shipped, you will receive a tracking number via email. You can use it on our Track Order page to see real-time updates.
Returns & Refunds
Can I return or exchange an item?
Yes. We accept returns within 14 days of delivery as long as the item is unused and in original condition.
How long do refunds take?
Once your return is received and approved, refunds are processed to your original payment method within a few business days.
Orders
Can I cancel or change my order?
Orders can only be changed or canceled shortly after being placed. Please contact us as soon as possible if you need help.
What if I entered the wrong address?
Contact us immediately at info@eclava.com. If your order hasn’t shipped yet, we can update your address.
Payments & Security
Is checkout secure?
Yes. All payments are processed through secure and trusted providers. Your information is protected at every step.
What payment methods do you accept?
We accept major credit and debit cards, along with secure online payment options available at checkout.
Support
How can I contact Eclava?
You can reach us anytime at info@eclava.com. We typically respond within 24–48 hours.